[email protected] 2362 Old Middlefield Way C, CA 94043 833-464-0774

Filld is a platform that provides online lending services. It aims to keep your trust in terms of data privacy and customer anonymity.

We collect, process, and store sensitive data in the safest and most secure way. Our platform (filld.com) is equipped with special technology that keeps sensitive data away from third parties. Read on to learn how we treat your personal information.

Personally Identifiable Information

At different stages of cooperation with our company, customers may need to provide some of the following information: (i) first and last name; (ii) physical address; (iii) email address; (iv) active phone number; (v) date of birth; (vi) gender; (vii) marital status; (viii) occupation; (ix) type of income; (x) employment status; (xi) Social Security Number; and (xii) ID card, driver’s license number, or any other identity document. Some additional pieces of information may be requested from customers in individual cases.

Personally, identifiable information is information that serves to identify you. Privacy Policy will consider it as “sensitive information.” This information is collected from individuals who decide to complete a loan application on our website.

Apart from your sensitive information, we use additional data to answer your questions about our lending services. Through the prism of your sensitive information, we are able to collect the most suitable products, programs, or services and send them to you via email, text message, or our newsletter.

Non-Personally Identifiable Information

Apart from personal information, we also collect demographic data and data about your online activities. This information is also known as “Non-Personally Identifiable Information” (or “NPII”). Sometimes, we keep the information collected online along with the information taken from outside sources (e.g. from our lenders, affiliates, and third-party partners. We do this to improve our ability to serve and adjust our content to your needs and provide you with the opportunity to buy the most attractive products and services.

Security and Safety

All information collected from our customers is kept in physically and technically secure data storages. We use SSL encryption technology to protect sensitive information collected during registration. We can’t guarantee 100% security when managing your personal data.

You deliver your information to us at your own risk. We do our best to protect your personal data, but we can’t guarantee or warrant its security. We keep access to sensitive information restricted for other customers. It is also not accessible to the general public.

Data Collection

When you complete an online form on our website, you automatically provide us with personal information. We use cookies and similar technologies to keep track of your presence on our website. We also collect your preferences to provide you with appropriate products and services in the future.

We collect personal information that includes but is not limited to your IP address, type of browser, internet service provider (ISP), operating system, date/time stamp, as well as clickstream data. This information is collected automatically each time you visit our website. You have the right to stop your browser from accepting cookies. In this case, you will face some problems while using our website.

Information Use

We use personal information for the following purposes:

  • Provide the requested products or services
  • Improve customer service
  • Adjust an online experience to customer needs and preferences
  • Identify the products and services that might be of interesting to potential customers

SMS and Auto Dialed Calls

By providing your contact information at filld.com, you automatically allow us to send pre-recorded text messages and emails and give phone calls. You do not need to provide your consent for purchasing any products or services on our website. You also revoke your consent at any time.

For more convenience, you are offered to use short text messages to send basic instructions. To stop this kind of service, you need to text STOP to stop and HELP for help. You have the right to 15 messages per month. Message and data rates may apply.

Who do we share your information with?

Network Partners

The team of Filld can transfer your information to potential lenders (partners), in order to find the most attractive loan offers. Your information can be managed by partners that you have been matched with. These partners can be contacted directly to discuss their privacy policies.

Affiliates

Additional situations are as follows:

  • Your information can be shared with your personal consent.
  • Your information can be shared as part of a judge order, as well as a request for cooperation with a law enforcement body, self-regulatory institution, or other government agency.
  • Your information can be shared to establish or exercise our rights and to defend against claims.
  • Your information can be shared to prevent or take action on particular illegal activities and other wrongdoings, to protect the rights, property or safety of our company, or to enforce our website’s policies.

We are obliged to act in accordance with federal and state licensing requirements. We treat the information contained in loan requests in a legal way. We keep the right to share non-personally identifiable information with third parties.

We use third-party tracking technology to send targeted ads to your email. We don’ take responsibility for the content hidden in those ads.

Unsubscribe

You can unsubscribe by clicking on the link at the bottom of the email sent by the team of Filld. You will then stop getting emails from us.

Information Access and Updates

All information submitted to Filld is encrypted and stored in separate databases. Sensitive data (SSN, driver’s license information, and other types PII.) is kept stored three months after being submitted. We can’t guarantee the 100% safety of our system. We can’t exclude the possibility of hacker attacks or other illegal activities taken by third parties. To get more information about your privacy, make sure to visit www.ftc.gov.

Changes to Privacy Policy

The team of Filld can update Privacy Policy whenever it is needed. When we update the date, we keep you informed of this. You agree to review the privacy policy regularly to be familiar with all possible modifications.

Respect for Children’s Online Privacy Protection Rules

We refer to guardians and parents with the request to monitor their children’s behavior on our website. We created the policy to comply with the Children’s Privacy Protection Act (“COPPA”). We do not collect or use personally identifiable information from individuals who are below the age of 18. If we discover that an individual is below the age of 18 after registration, we delete his personal information immediately.

Contact Us

If you have any questions related to Privacy Policy, feel free to contact us via [email protected]. You can use the same email to make some inquiries or give some suggestions to our team.