Filld fueling service operates six nights per week, serving subscribed routes twice weekly. Recurring delivery nights vary by location, but are at set nights of the week for those locations. You can check your designated delivery night by entering your home address into our sign-up page. Delivery occurs overnight between the hours of 10pm and 5am. We limit service during peak transit hours to avoid crowding of roads during heavy traffic times.
In areas where the Filld App is available, (the San Francisco Bay Area), additional on-demand delivery slots may be accessible.
Gas prices will vary by location. Pricing is set per-gallon (or per litre in Canada) and is calculated based on the average local gas price in your area. A delivery fee of $4 is added for route service orders, which includes service of all of the cars on your profile, at your address.
On-demand service includes a delivery fee of $2.99-$7.99 based on delivery windows, which may vary.
You can go to Filld.com to create an account and input some basic information about your vehicles, address and payment information. Filld will text you twice a week when the delivery trucks are in your area, the only thing you need to do is to reply “yes” to the text message and leave the gas flaps of the cars you would like fueled, open. It’s that easy!
The Filld App is available in the San Francisco Bay Area for on-demand ordering.
Curious about filling your FLEET? Fleet managers with multiple vehicles can request contracted Filld service through our fleets page.
There may be charge for cancellation if your delivery has already been routed (our driver is on their way), if we are unable to access your vehicle due to its placement, or if your vehicles are not where you indicated they were. We will make reasonable attempts to contact you in these cases. If you need to cancel an order, we suggest doing so before the start of your delivery window. Any cancellation fee will match the delivery fee.
Yes, just leave the gas flaps open on all the vehicles that you need filled. Our highly trained delivery drivers will only fill the cars with gas flaps that are in this condition and skip any of your vehicles with a closed flap.
Absolutely! On our Route Service plan, we text you twice a week to remind you that our trucks are around delivering fuel, just reply “no” (or don’t reply at all) and we’ll get in touch the next time we’re in the neighborhood.
Filld is Weights and Measures (or Measurement Canada) certified by the same certification process as your local gas station. Filld uses similar pump and meter technology you’d find at a gas station, including an auto shut-off when your tank reaches its full capacity.
Filld will pump fuel until the automatic shut-off feature of the pump engages. In order to avoid spilling fuel or causing damage to your vehicle’s vapor-recovery system our drivers will never “top off” your tank.
Payment for Filld service is collected through credit or debit card, which is entered upon account creation. You can securely save your payment information to avoid retyping your info for each order, making scheduling a delivery safe, simple, and convenient.
Yes, your payment information is stored in a secure digital vault by our payment service provider. Filld does not store your payment information on our own servers.
Pricing is per gallon (or per litre in Canada), and is calculated based on a local average fuel pricing model for your vehicle’s delivery area.
For a Route Service order the delivery fee is $4 per customer, regardless of how many vehicles are at the delivery location.
On-demand service via our app includes a delivery fee of $2.99-$7.99 based on which delivery window you choose. Accessibility and availability may vary.
The Filld pre-authorization process is the same as your local gas station. The pre-authorization is not an actual charge to your credit card. It allows us to check that your payment method is okay for use before we get to your car. Because we do not charge you for payment until the fuel delivery has been completed, this pre-authorization confirms the your card is active before we route to your location. Once we successfully deliver your gas, the pre-authorization disappears and is replaced by the actual cost of your fill.
We don’t maintain the pre-authorization past the time of your delivery. If you find that your account has a hold on it from Filld past the date of your delivery window, your payment provider may be keeping it on your account for their own security reasons.
Filld fueling service operates six nights per week, serving individual routes twice weekly. Delivery nights vary by location. You can check your designated delivery night by entering your home address into our sign-up page. Delivery occurs overnight between the hours of 9pm and 5am. We limit service during peak transit hours to avoid crowding of roads during heavy traffic times. Delivery windows may vary by location.
Where the Filld App is available, (the San Francisco Bay Area) on-demand ordering and additional on-demand delivery slots may be accessible.